Privacy policy

Privacy Policy

Last updated: October 10, 2025

Homey (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the EU General Data Protection Regulation (GDPR) and the Belgian Data Protection Act of 30 July 2018.

By using our website or our services, you acknowledge that you have read and understood this Policy.

1. Who We Are

Homey provides temporary housing and apartment rental services designed for professionals, expats, and companies.

Data Controller:
Homey
Lange Van Ruusbroecstraat 52
2018 Antwerp
Belgium
VAT number: BE0799.877.044
Contact person: Mr. Seppe Koyen
Email: privacy@homey.be

For any questions regarding this Privacy Policy or how we process your personal data, you can contact our Data Protection Officer (DPO) at privacy@homey.be.

2. Personal Data We Collect

We collect and process personal data necessary to provide our services and ensure proper communication with you. This may include:

  • Identification data: name, email address, phone number, and postal address.

  • Booking and rental data: check-in and check-out dates, property preferences, and communication related to your stay.

  • Payment and billing data: invoice information and transaction details (handled securely via third-party payment providers).

  • Technical data: IP address, browser type, device information, and cookies.

  • Communication data: inquiries, emails, or messages you send to us.

  • Marketing preferences: consent for newsletters or promotional updates.

We do not intentionally collect sensitive data such as health, religious, or political information.

3. How We Use Your Data

We process your personal data for the following purposes:

  • To manage your booking or rental agreement.

  • To communicate with you about inquiries, reservations, and services.

  • To process payments and issue invoices.

  • To comply with legal and accounting obligations.

  • To improve our website and user experience.

  • To send you marketing updates (only when you have given consent).

  • To prevent fraud or misuse of our services.

4. Legal Bases for Processing

We process your personal data based on one or more of the following legal grounds:

  • Performance of a contract – to provide the requested accommodation and services.

  • Legal obligation – to comply with applicable accounting or administrative laws.

  • Legitimate interest – to maintain and improve customer relations and our service quality.

  • Consent – when you subscribe to newsletters or accept cookies.

You can withdraw your consent at any time by contacting privacy@homey.be.

5. Data Retention

We retain your personal data only for as long as necessary to achieve the purposes outlined in this Policy or to comply with legal obligations.

Examples:

  • Booking and payment information: up to 7 years (as required for tax and accounting purposes).

  • Contact and inquiry data: up to 3 years after your last interaction.

  • Marketing data: until you withdraw your consent.

After these periods, your data will be securely deleted or anonymized.

6. Data Sharing and Transfers

We may share your data with trusted partners and service providers who help us operate our business, such as:

  • IT and hosting providers.

  • Payment processors.

  • Communication and marketing partners.

  • Professional advisers (lawyers, accountants, auditors).

  • Public authorities when legally required.

If data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards, such as EU Standard Contractual Clauses (SCCs) or equivalent measures.

Homey will never sell or rent your personal data.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, analyze traffic, and personalize content.

We use:

  • Essential cookies: required for the website to function properly.

  • Analytics cookies: to understand visitor behavior and improve our website.

  • Marketing cookies: to display relevant advertisements (only with your consent).

You can change or withdraw your cookie preferences at any time through your browser settings or our [Cookie Policy].

8. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access your personal data and request a copy.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of your data (“right to be forgotten”).

  • Restrict or object to the processing of your data.

  • Receive your data in a portable format.

  • Withdraw your consent at any time.

To exercise these rights, please email privacy@homey.be. We may ask you to verify your identity before processing your request. All requests are handled within one month in accordance with GDPR.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.
While no system is completely secure, we continuously monitor and improve our security practices to safeguard your information.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their content or privacy practices. We recommend reviewing their privacy policies before sharing any personal data.

11. Children’s Privacy

Our services are not intended for individuals under 18 years of age, and we do not knowingly collect data from minors.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The most recent version will always be published on this page with the updated date.

13. Contact and Complaints

If you have questions or concerns about how we process your personal data, please contact:

Homey – Data Protection Officer
Attn: Mr. Seppe Koyen
Lange Van Ruusbroecstraat 52
2018 Antwerp (Belgium)
privacy@homey.be

If you are not satisfied with our response, you may file a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données):

Gegevensbeschermingsautoriteit (GBA)
Drukpersstraat 35, 1000 Brussels, Belgium
+32 (0)2 274 48 00
contact@apd-gba.be
https://www.gegevensbeschermingsautoriteit.be