For Guests

1. What is included in a Homey apartment?
Every Homey apartment is fully equipped with furniture, kitchen essentials, high speed WiFi, premium bedding, and bathroom amenities. Cleaning, maintenance, and utilities are also included, so you can move in and start living comfortably right away.

2. How long can I stay?
You can stay for as short or as long as you need. We offer flexible rental periods — from a few days to several months — depending on the apartment and your needs.

3. How do I book an apartment?
Simply browse our available listings, choose your preferred apartment, and send a booking request. Our team will confirm your stay and assist you with all details before arrival.

4. Are utilities and WiFi included in the price?
Yes. All essential utilities, WiFi, and basic services are included in your rental price. There are no hidden costs.

5. What if I need to extend or change my stay?
No problem. Just contact our team and we will adjust your booking to fit your schedule, based on apartment availability.

6. Do you offer cleaning services?
Yes. Weekly housekeeping and linen refresh are included in most stays. Additional cleaning can be arranged on request.

7. Can I cancel my booking?
Homey offers flexible cancellation policies. The exact terms depend on the apartment and length of stay, which you will see before confirming your booking.

8. Is parking available?
Many of our apartments include or offer nearby parking options. Details are listed on each apartment page.

For Property Owners

1. How does partnering with Homey work?
We assess your property, ensure it meets our quality standards, and handle everything from styling and photography to guest management and maintenance. You enjoy peace of mind and stable returns.

2. What types of properties do you accept?
We welcome well located apartments and houses that align with Homey’s design and comfort standards — ideally furnished or ready to be styled with our support.

3. How are guests selected?
Homey works mainly with professionals, expats, and business travelers. Each guest is verified to ensure reliability and respect for your property.

4. How do I get paid?
Owners receive transparent monthly payouts, along with detailed reporting of occupancy and revenue.

5. Can I use my property occasionally?
Yes, depending on your agreement. We can plan personal use periods in advance.

6. What if something gets damaged?
Homey’s team performs regular inspections and handles any issues quickly. We also ensure proper insurance and security deposits are in place.

7. How can I become a Homey partner?
Simply contact us at partners@homey.be or fill out the form on our Partner page. We will schedule a visit and discuss the next steps together.